I m a long time ebay seller with 100 feedback.
Paypal siding with seller.
In other words what the buyer received doesn t match what they ordered.
Paypal is just a payment processor pass through.
But paypal chargebacks are slightly different because sellers need to deal with a buyer s credit card company.
Siding w seller when the tracking number provided shows delivery two days before i placed my ord jbmac seller gives fake info and paypal dispute algorithms s initial decision made without deep investigation so a human has to review it.
Paypal keeps siding with seller kruhl i doubt they sided with the seller somehow or other your dispute got closed but if it had remained open and escalated to a claim then you would nearly always win.
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I asked for a full refund but instead i was asked to spend more money to ship the products back in order to have a partial refund.
Paypal chargebacks can cost ecommerce sellers time and money.
Paypal siding scam sellers i had 2 cases in which i bought items online and when they reached me they were not as described.
Seller protection for merchants.
If the seller clearly is not in the wrong yes pp will side with the seller.
What paypal seller protection doesn t cover.
Our seller protection policy will protect your online sales minimize claims and chargebacks and help prevent merchant fraud.
Say the buyer ordered a pink scarf but received a green one instead.
If you wanted to prosecute the seller to get a refund you would need to do that through legal chanels not paypal.
Go ahead set up shop.
Paypal can t prosecute for counterfeit items.
So if you want to use paypal the recover funds you need to go through paypal and follow paypal policies.
The process can also tie up funds and impact cash flow.
I recently sold an item through ebay to an international buyer who filed a not as described dispute through paypal on the day he received the item.
Seller protection doesn t cover buyer claims for items received that are significantly not as described snad.
When it comes to transaction disputes paypal is known for siding with the customer.